Refunds and Returns

Our Shipping Policies

We ship chemical reagent kits worldwide five days a week (Mon – Fri) via UPS. Orders containing no reagent kits may also be shipped USPS. You can choose between various shipping options on the cart and checkout pages. Single fentanyl strips and fentanyl strip ten-packs with free shipping are shipped USPS first class mail in a letter-sized envelope (unless you also purchase a reagent kit, then they go in the same UPS box with the kit.)

How long will your order take to get to you?

Orders placed before 11AM PST are shipped the same day. Orders placed after 11AM ship the following day, except Friday orders place after 11AM, which will ship on Monday. For domestic orders, UPS Ground is often the cheapest option. As a rule of thumb, it can take up to five business days, especially if you live on the east coast. UPS 3-day select is guaranteed to arrive within three business days no matter where you live. Two Day Air will arrive within two business days, if placed by the 11am deadline. Next day air is guaranteed to arrive the next day, if placed by the 11am deadline. UPS does not include weekend days in their shipping times. So remember, if you place your order on Friday morning, it won’t arrive until Monday, and if you place your order Friday afternoon, Saturday or Sunday, it won’t get shipped until Monday, so you will need to calculate your arrival based on a Monday departure.

What about international orders?

If you choose UPS Worldwide Expedited Delivery, it will take approximately two business days to Canada, two or three business days to Mexico, three to four days to Europe, and four to five days to Asia and Latin America.

For UPS standard international orders, please see the UPS website for calculating how long it will take.

Refunds and Returns

Unopened orders may be returned within 30 days at customer’s expense for a full refund or exchange. Faulty or damaged goods are eligible for a replacement, provided you notify us within one week of delivery.

Order Questions

For all questions regarding shipping, refunds, returns, and exchanges please contact us by emailing or calling us at 1-888-636-2411 x 15.