Shipping, Refund, & Return Policies
We ship chemical reagents worldwide Monday through Friday via UPS. If your order contains no chemical reagents, it can be shipped through the US Postal Service (USPS). If it contains chemical reagents, it has to be shipped via UPS.
We also ship fentanyl testing strips Monday through Friday. If you choose the free shipping option, we will send them first class mail in a small envelope with a stamp.
Small orders of fentanyl strips with free shipping selected are sent in small brown envelopes via first class mail. They will arrive in your mailbox like a letter, not a package. The post office has been very slow to deliver first class letters recently, sometimes taking two weeks from the day we mail them. We have no control over this. If you need your fentanyl strips by a specific date, please choose a faster shipping method.
We ship posters separately once a week via the US Postal service. They come in a tube. Fortunately, the post office appears to be delivering packages and tubes in a more timely manner than envelopes. They typically arrive within 3-5 business days after we drop them off.
Orders placed before 11am PST Mon-Fri are shipped the same day. Orders placed after 11am PST ship the following business day. For domestic orders, UPS Ground is often the cheapest option. As a rule of thumb, UPS Ground can take up to eight days, especially if you live on the east coast. UPS 3-day select is guaranteed to arrive within three business days no matter where you live. Two Day Air will arrive within two business days. Next Day Air is guaranteed to arrive the next day, as lo long as we receive the order by 11am PST.
UPS does not include weekend days in their shipping times. This means that if you place an overnight order on Thursday afternoon or Friday before 11am PST, it won’t arrive until Monday. If you place an overnight order Friday afternoon (or during the weekend), it won’t get shipped until Monday, and therefore won’t arrive until Tuesday.
If you choose UPS Worldwide Expedited Delivery, it will take approximately 2 business days to Canada, 3-4 days to Europe, and 4-5 days to Asia and Latin America.
For UPS standard international orders, please see the UPS website to calculate how long it will take.
Unopened orders may be returned within 30 days at customer’s expense for a full refund or exchange. Faulty or damaged goods are eligible for a replacement, provided that we are notified within one week of delivery.
For all questions regarding shipping, refunds, returns, and exchanges please contact us by emailing email@example.com or calling us at 1-888-636-2411 x 1. Please note: We do not answer phone calls or emails on weekends or holidays. We like to party too. 😉