Our Shipping Policies

Reagents: We ship chemical reagents worldwide five days a week (Mon – Fri) via UPS. If your order contains no reagents then you can select the option to have it shipped via the US Postal Service (USPS), but if it contains chemical reagents, it has to be shipped UPS.

Fentanyl strips: If you purchase only fentanyl strips and choose the free shipping option, we send them first class mail in a small envelope with stamps. Otherwise they will be in the same box with the rest of your order.

How long will your order take to get to you?

Fentanyl strips with free shipping: Fentanyl strips with free shipping are sent in small, brown envelopes first class mail. They will arrive in your mailbox like a letter, not a package. Starting in February 2021, the post office has been very slow to deliver first class letters, sometimes taking two weeks from the day we mail them. We have no control over this. If you need your fentanyl strips by a specific date, please choose one of the faster shipping options, not free shipping.

Posters with free shipping: We ship posters separately once a week via the US Postal service. They come in a tube. Fortunately, the post office appears to be delivering packages and tubes in a more timely manner than envelopes. They typically arrive within 3-5 business days after we drop them off.

Everything else: Orders placed before 11AM PST Mon-Fri are shipped the same day. Orders placed after 11AM PST ship the following business day. For domestic orders, UPS Ground is often the cheapest option. As a rule of thumb, UPS Ground can take up to five business days, especially if you live on the east coast. UPS 3-day select is guaranteed to arrive within three business days no matter where you live. Two Day Air will arrive within two business days. Next Day Air is guaranteed to arrive the next day. (So long as we receive the order by 11am PST.)

Take note! UPS does not include weekend days in their shipping times. That means if you place an overnight order on Friday morning, it won’t arrive until Monday, and if you place an overnight order Friday afternoon (or on Saturday or Sunday), it won’t get shipped until Monday, and so it won’t arrive until Tuesday.

What about international orders?

If you choose UPS Worldwide Expedited Delivery, it will take approximately two business days to Canada, three to four days to Europe, and four to five days to Asia and Latin America.

For UPS standard international orders, please see the UPS website to calculate how long it will take.

Refunds and Returns

Unopened orders may be returned within 30 days at customer’s expense for a full refund or exchange. Faulty or damaged goods are eligible for a replacement, provided you notify us within one week of delivery.

Order Questions

For all questions regarding shipping, refunds, returns, and exchanges please contact us by emailing customerservice@dancesafe.org or calling us at 1-888-636-2411 x 1.