Wholesale orders typically ship within 1–2 business days of receipt of payment — or, for Net 30 customers, of an approved PO.

Large orders such as bulk fentanyl test strip purchases may require additional processing time, up to two weeks. For lead-time estimates on bulk or time-sensitive orders, email wholesale@dancesafe.org before you place the order.

Wholesale accounts can pay by Net 30, check, or ACH, in addition to the standard retail payment methods.

For qualified wholesale orders, eligible returns may be accepted subject to a restocking fee.

Full details on wholesale returns, exchanges, and refunds are in our Wholesale Program Terms & Conditions.

Our complete Wholesale Program Terms & Conditions cover ordering, payment, returns, exchanges, and refunds for wholesale accounts.

Existing accounts can order through the Wholesale Login. Questions go to wholesale@dancesafe.org.

All items ship in plain brown boxes with a discreet name on the return address. To protect your privacy, there are no labels of any kind indicating what the box contains.

Your statement will show a billing descriptor tied to our payment processor. Nothing on the statement references the products ordered.

Orders containing reagent testing kits ship via UPS.

Orders containing only fentanyl test strips or other non-reagent items may ship via USPS.

UPS does not deliver to P.O. boxes, but you can have your order sent to a UPS Access Point instead — there are thousands of locations across the U.S.

• Enter the Access Point address as your shipping address at checkout.
• Add a note in the customer notes field letting us know it is an Access Point.
• Some locations charge a small pickup fee.
• You will need to present an ID matching the name on the package.

Not every UPS store is an Access Point — double-check the address before you use it. Many Access Points are independently owned, and we cannot refund shipping costs for delays or issues that happen at one.

We recommend using a UPS Access Point rather than a dorm address.

• Enter the Access Point address as your shipping address at checkout.
• Add a note in the customer notes field letting us know it is an Access Point.
• Some locations charge a small pickup fee.
• You will need to present an ID matching the name on the package.

UPS orders placed before 1 PM CST ship the same day. Orders placed after 1 PM CST are fulfilled the next business day.

No. We ship Monday through Friday and are closed on weekends and holidays. There is no Saturday or Sunday delivery, and delivery estimates are counted in business days only.

Please allow up to 7 business days for delivery. In practice, roughly 95% of orders arrive within 3–5 business days.

Once a package leaves our facility, delivery timelines are in the carrier’s hands and outside our control.

Yes. 2nd Day Air and Next Day Air are both available at checkout.

Next Day Air is the only method UPS guarantees. All other service levels are estimates rather than guarantees, and all methods — Next Day Air included — can be affected by extreme weather.

To have an expedited order arrive before the weekend, place it by:

A Next Day Air order placed after 1 PM CST on Thursday ships Friday and arrives Monday. We are not able to refund shipping costs in that case.

Because of customs restrictions, we cannot ship to:

Brazil, China, Colombia, Germany, Hong Kong, Israel, Malaysia, Mexico, Portugal, Russia, Singapore, South Africa, Spain, Taiwan, Thailand, United Arab Emirates, Vietnam

International orders shipped via USPS transfer to the destination country’s local postal service once they leave the United States, and we lose all visibility at that point. Undelivered USPS orders are not eligible for a refund.

Orders refused or rejected by local customs authorities are not eligible for a refund.

If you have questions about a specific destination, contact us before ordering. By completing your purchase, you acknowledge and accept this risk.

The customer does. We have done our best to keep duties and fees as low as possible, but DanceSafe does not collect customs duties or taxes at checkout.

Watch for an email or phone call from UPS collecting fees to release your package from your local customs agency — so please make sure your phone number and email are correct when you order.

If the duties or customs fees go unpaid, the order is not eligible for a refund.

We accept all major credit cards, along with PayPal, Venmo, Apple Pay, Google Pay, and Stripe Link.

Wholesale accounts can also use Net 30, check, or ACH.

Bitcoin checkout is available for privacy-focused customers — contact us for more options.

Because of the nature of these products, we are unable to accept returns.

For qualified wholesale orders, eligible returns may be accepted subject to a restocking fee — see the Wholesale Program Terms & Conditions.

We are unable to accept exchanges, again due to the nature of these products.

Submit photo evidence within 3 business days of delivery using our contact form. Please include photos of the original packaging, the contents, and the delivery note inside. In most cases we will send a replacement right away.

Before contacting us, please:

• Confirm the shipping address on your order is correct.
• Check with neighbors, your building’s front desk, and any alternate delivery spots.
• Wait 24–48 hours — packages marked delivered very often turn up in that window.

If it still hasn’t arrived after 48 hours, reach out through our contact form and we will help track it down.

Refund eligibility depends on the service you selected:

• USPS: USPS does not offer refunds for packages that arrive later than their estimated delivery date, so we are unable to refund these.
• UPS: only Next Day Air is eligible for a delay refund. Other UPS services, including 2nd Day Air and Ground, are not reimbursed by UPS and we cannot refund those shipping costs.
• Weather delays are excluded from all refunds.

We know this is frustrating, and we appreciate your understanding.

Lincoln, Nebraska. Orders ship from ZIP code 68521 — use this as the origin for shipping estimates.

Use our contact form and a member of our team will get back to you. Wholesale questions go to wholesale@dancesafe.org.