WHOLESALE SHIPPING POLICIES

Wholesale Orders can take 1-3 days to ship after your order is placed. If an order is quite large, it can take longer. Please contact wholesale@dancesafe.org if you have questions about shipping speed regarding your Wholesale order.

RETAIL SHIPPING POLICIES

All retail orders are processed daily at 11am PST and ship from Northern California.

If your order does not contain reagent testing kits, you may choose to ship via United States Postal Service (USPS).

If your order contains a reagent testing kit, it must ship via UPS. UPS does not ship to PO Boxes, so please keep this in mind when placing your order.

You can choose to have your order shipped to a UPS Access Point for pick up. To do so, please include the UPS access point you would like as your shipping address, and let us know under “customer notes”. Please note that not all UPS stores are Access points, so double check the address you are providing is a legitimate UPS Access Point. Many UPS Access Points are independently owned and operated and DanceSafe will not issue refunds for shipping costs if there is a delay or issue with your package at a UPS Access Point.

We ship Monday – Friday and are closed on weekends.  Expected delivery timelines are calculated in business days and do not include Saturday/Sunday for delivery.

Please note that while we do our best to process and ship orders promptly, we cannot guarantee the performance or delivery timelines of third-party shipping carriers. Once a package leaves our facility, it is in the hands of the carrier and subject to their service conditions.

UPS orders placed before 11am PST on weekdays are shipped the same day. Orders placed after the 11am PST cutoff will ship the next business day.

The only Shipping Method guaranteed by UPS is Next Day Air. All other shipping methods are subject to UPS’ internal processes and DanceSafe is not liable for any refunds if there are delays. All shipping methods (including Next Day Air) may vary due to extreme weather, and no refunds are issued for expedited shipping delays caused by weather.

UPS Ground (1-8 Business Days) shipping originates from zip code 95945. Use this UPS Ground Map for estimated delivery times.

UPS 3 Day Select expects delivery within 3 business days.

2nd Day Air and Next Day Air options are available, with Next Day Air expecting delivery the next business day for orders placed by 11 AM PST.

Expedited orders aimed for Friday delivery (before the weekend) must be placed by specific times:

• Next Day Air: Before 11 AM PST on THURSDAY.
• 2nd Day Air: Before 11 AM PST on WEDNESDAY.
• 3 Day Select: Before 11 AM PST on TUESDAY.

If a Next Day Air order is placed on Thursday AFTER 11am, it will be shipped on Friday and arrive on Monday. Unfortunately, we cannot refund the shipping costs in this situation.

If you have any questions around an expedited shipment, please contact us at customerservice@dancesafe.org

We are unable to offer Saturday Delivery as an option at checkout at this time. We are, however, able to manually process a Saturday Delivery label for you, if you follow these steps:

1. Place a Next Day Air order before 11am PST on a Friday.
2. Make a donation for $14 here and email us at customerservice@dancesafe.org with a screenshot of your donation.
3. Please title the subject line “Saturday Delivery” and include your order number.

*All other packages are not expected to be delivered on Saturdays or weekends*

USPS orders shipping speeds are determined by USPS and we have found that they are often not as reliable as UPS. If you need your order within a strict time frame, we recommend choosing UPS.

USPS Priority Mail (1-3 Business Days, tracking included) You can determine your estimated time of delivery with your zip code using this Priority Mail Delivery Map.

USPS Ground Advantage (2-5 Business Days, tracking included)

“Free Shipping” (First Class Mail – Does not include tracking – 7-14 Business Days)

You can determine approximate delivery times using this USPS Service Standard Map

“Free Shipping” orders can sometimes take longer than expected and do not include tracking. If you need your order by a specific date or require tracking, please choose another shipping method.

If you need your order by a specific date, we recommend shipping via UPS, and giving ample time for your order. International orders shipping via UPS include a tracking number and we have UPS International representatives assisting us with getting packages through the customs process. “First Class International” & “Priority Mail International” ships via the United States Postal Service (USPS) and gets transferred to the local postal service of the country you are shipping to, and does not include tracking information upon leaving the United States.

At this time, we unfortunately cannot ship to the following countries due to customs issues:

Mexico, Israel, Spain, Portugal, Thailand, China.

We are working to see if we can fix this issue and will update this information if this changes.

Please note:

International orders that are refused or rejected by local customs authorities are not eligible for returns or refunds.
Please contact us at customerservice@dancesafe.org with any questions before placing your order, so we can help clarify any potential issues. By proceeding with your purchase, you acknowledge and accept this risk.

You can learn more information about International UPS delivery options here.

Even with the expected delivery timelines UPS gives, delivery dates are still dependent on the customs process, which is variable based on the country. Please keep this in mind if you are needing an order by a specific date, giving yourself ample time for delivery whenever possible.

Please be aware that DanceSafe does not collect customs, duties or taxes associated with importing to your country. Keep an eye out for an email or phone call from UPS collecting fees to release your package from the local custom’s agency. Please make sure your phone number and email are correct when placing your order.

If you do not pay for the duties / customs fees associated with your package, the order will unfortunately not be eligible for a refund.

If you have questions about international shipping, please contact us customerservice@dancesafe.org.

International shipping options via USPS (“Priority Mail International”) are handled through the United States Postal Service (USPS) and get transferred to the local postal service of the country you are shipping to, upon leaving the United States. The tracking number associated with your package will then become void and we do not have access to the tracking number created by that country’s postal service.

“Free Shipping” Canada orders do not include a tracking number and are sent via USPS First Class Mail. Depending on the local postal service, this could take anywhere from 2-6 weeks. Please keep this in mind when choosing this option.

Unopened packages may be returned within 30 days at the customer’s expense for a full refund or exchange of the items purchased. The original shipping costs are non-refundable.

Lost packages are eligible for reshipment if you contact us within 30 days of the original order placement. Stolen packages are unfortunately not eligible for refund, but please contact us if you need assistance with determining if your package was lost or stolen.

Faulty or damaged goods are eligible for a replacement, provided that we are notified within one week of delivery.

Please email us at customerservice@dancesafe.org if you are interested in a return, refund or exchange and we can assist you. If would like a refund, please do not open your package. If there is an issue with your order, please include a photo of the original packaging, contents and the delivery note inside.